Hamad International Airport named second best airport in the world.
The Travel + Leisure World’s Best Awards have named Hamad International Airport (HIA) as the world’s second-best airport, in this year’s evaluation.
HIA first received this award in 2017 and since then continues to position itself as a leading global aviation hub.
The Travel + Leisure World’s Best Awards evaluate airports based upon the direct feedback of their readers who vote for their favourite airport across the globe and upon criteria such as access, check-in, security, restaurants, shopping, and design.
And HIA with its focus to redefine airport experiences for travellers from around the world has managed to win this prestigious award based on direct feedback and votes of their readers
According to Badr Mohammed Al Meer, Chief Operating Officer at HIA, “We are very proud to be recognised by our loyal passengers for the seamless airport experience offered by HIA. To be named the World’s Second-Best Airport is a great achievement and testament to HIA’s high international standards. While this is a great recognition, we never rest on our achievements, and constantly evolve to deliver a true unique experience for our passengers.”
Jacqui Gifford, Editor-in-Chief at Travel and Leisure, added, “For 24 years, our readers have been voting in the Travel + Leisure World’s Best Awards. This annual franchise is a global collection of the top hotels, islands, cities, cruise lines, airlines, and more,” says Gifford. “Brands and properties from all over the world—from Peru to Japan, India to Italy, and right here at home in the United States—are recognized by our audience because they deliver on exceptional experiences, rooted in a sense of place.”
HIA has achieved significant milestones within the criteria for which it has been voted as the second-best international airport.
Passengers have been given autonomy for the check-in process through the airport’s Smart Airport Program. Latest technology using a biometric-enabled self-check-in system and bag drop counters have made the process of checking in much more convenient for the passengers.
This has made the entire process faster thereby improving customer experience and allowing more passengers to be managed without the hassle of physical check-in facilities.
HIA has kept safety concerns in mind by increasing its security criterion and capacity for screening in its transfer areas and reducing queuing time, as part of its commitment to providing a seamless transfer experience for passengers and maintaining high levels of security.
HIA has also further improved customer service in the transfer security areas, allowing at least 95 percent of its transfer passengers to queue for under five minutes, which is an industry-leading achievement
The airport’s unique shopping and dining offering spread across 40,000 square meters of combined retail, food and beverage options are also continuously expanding.
HIA competed with some of Skytrax’s top 10 airports. Seoul’s Incheon International Airport, Hong Kong International Airport, Tokyo International Airport (Haneda) and Zurich Airport, achieving the second position, thanks to its exceptional state-of-the-art facilities.
In addition to sustaining a seamless passenger journey and advancing its technology, HIA is expanding its terminal to strengthen its ability to scale and compete with leading airports while increasing connectivity for airlines and passengers.
The expansion will include retail, dining, first and business lounges in the North Node, hoping to meet the demands of the increasing number of passengers and enhance the comfort and quality of the airport experience.
Furthermore, earlier this year, HIA was named as the fourth-best airport in the world at the Skytrax World Airport Awards.
HIA has been classified as a 5-star airport and only among the five hubs in the world to achieve this remarkable rank.
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